Delivery Policy
ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS
We accept advance orders up to 3 days prior to your delivery date. Orders placed after 4pm will be accepted for earliest delivery the following day. Please select your preferred delivery date and time on check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.
AREA OF COVERAGE AND FEES
We may receive online orders from 9:00 am to 4:00 pm Mondays to Saturdays (except Sundays and Holidays) for delivery to Metro Manila. Delivery fees will be calculated on check-out, before proceeding to payment. Delivery fees depend on the distance of your location from the staging warehouse. Please note that distance may affect the quality of the sack due to longer delivery time. If your location is not covered by our delivery area, please contact us through our landline or cellphone number in the “Contact Us” page to see if we can accommodate your area.
POSSIBILITY OF DELAYS
The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
STORE/CURBSIDE PICK-UP OPTION
We do not have pick up option.
PAYMENT
Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. In the unlikely case you are not able to make an online payment, you may choose the “Offline Bank Transfer/Cash on Delivery (COD)” option. In this case, your order is not confirmed until our staff directly contacts you and accepts your order. Please note that COD may entail additional delivery fees due to the double trip for cash handling and may not always be approved for farther locations and huge amounts.
We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care.